​1. Operator Information
​Trade Name: Iroha Rentacar
​Representative: Simon Yu Wai Yin
​Address: 〒598-0048 1408,1 Rinku Orai Kita, Izumisano-shi, Osaka
​Phone Number: 070-9231-1168
​Fax Number: 0797-96-3255
​Email Address: info@iroha168rentacar.com
​Business Hours: * Weekdays: 9:00 - 19:00
​Saturdays, Sundays, and Public Holidays: 9:00 - 18:00

​2. Service Prices and Fees
​Sales Price (Rental Fee): Please refer to the pricing listed on each vehicle reservation page of this website.
​Necessary Expenses Other Than Fees:
​Optional Items/Insurance: Collision Damage Waiver (CDW), Premium Insurance, or optional equipment (based on customer selection).
​Fuel Costs: The vehicle must be returned with a full tank of fuel, or a prescribed refueling fee will be charged based on mileage.
​Extension Fees: If the vehicle is returned past the reserved time, an additional overtime fee will be charged according to regulations.
​Others: If an ETC card is used, the actual toll amount will be settled upon return.

​3. Payment Methods and Timing
​Payment Methods: * Credit Cards (Visa, Mastercard, JCB, American Express)
​Mobile Payments (Apple Pay, WeChat Pay, Alipay)
​Payment Deadline: * Online Reservations: Payment is processed immediately upon completion of the reservation via the system.
​In-Person Payment: Payment is to be made at the time of vehicle pick-up procedures.

​4. Reservation Cancellation and Penalties (Cancellation Policy)
​If a reservation is cancelled due to the customer's personal reasons, the company will charge a cancellation fee (penalty) based on the following standards:
​7 days or more before the pick-up date: Free of charge
​3 to 6 days before the pick-up date: 30% of the total rental amount
​1 to 2 days before the pick-up date: 50% of the total rental amount
​On the day of pick-up: 70% of the total rental amount
​No-Show (Cancellation without notice): 100% of the total rental amount

​5. Service Provision Timing
​Provision Timing: The vehicle service will be available once the customer arrives at the shop at the designated reservation time and completes the necessary pick-up procedures.

​6. Refund Policy
​Due to the nature of vehicle rental services, once the vehicle has been delivered and usage has commenced, refunds are generally not accepted.
​If service cannot be provided due to vehicle breakdown or other reasons attributable to the company, a refund will be issued proportional to the unused days or an alternative vehicle will be provided.

​7. User Qualifications
​The renter must hold a valid Japanese driver's license, an International Driving Permit (in accordance with the Geneva Convention format), or a recognized driver's license translation from specific countries. The original passport and driver's license must be presented at the time of pick-up.